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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. Currently, due to a change in credit card merchants, we are only accepting PayPal Online Payments. However, PayPal does not require you to have a PayPal account to process a payment using a credit card.

Machinery Items, where invoices are required, we will require full payment prior to shipment.

We do ship to most locations around the world, please request shipping quote.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped to be the same as description. Machinery/Spare Parts are sold "as is" thus we do not accept returns or refunds unless specifically stated in the description of the item. We are not responsible for any defects or hidden issues. In the case where we do allow an Order to be returned, the Buyer is responsible for all shipping costs, including return fees as well as original delivery fees.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item as they may use different shippers. We primarily use USPS for all our shipping as it provides included insurance, allows us to ship out most items same business day (maybe 1-2 days) from our facilities, and provides excellent tracking abilities. When shipping Parcel Post it is required that you have Delivery Confirmation on the order. This enables us to track the item (extra cost to the buyer). For Next Day shipping, order must be placed before 3:00PM EST to go out same day.

Equipment that is loaded onto trucks, flat beds etc. are shipped Free On Board (FOB) our dock. Every effort is taken to load items safely and without damage to the item. We do not take responsibility for damages when loading items into trucks, trailers, etc. There maybe scratches, marks due to loading and securing of the load onto truck/container etc.

There maybe Handling/Forklift charges if we are required to rent any equipment for loading or handling of the Machinery/Parts. This will be included with the invoice or bill prior to purchase of the items.

International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. They are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

If you have any questions regarding delivery of shipments , please contact us.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

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